Customer reply message

Hi all,

When a customer replies per mail on a ticket, it includes this message.

How do you deal with this? It feels like a burden to ask customers to ask to remove this everytime they reply per mail.

1 answer

0 votes

Hi Peng,

sorry I can't discern what you are referring to here from the image.

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I don't know the solution but I believe the issue here is that the previous conversation in the email chain is also added to the new comment.

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