Customer should view attachment from email not portal

[Bharath Reddy]

Hi,

when agent responds to customer with an attachments, customer shouldn't login to portal again to view or download. It should be as simple as customer receiving an email with attachments in outlook or gmail, where they can read the body and download attachments. 

[Angélica Luz]

Hello Bharath,

Thank you for reaching out to Community!

As Jack mentioned, this is not possible. For the customer to view or download the attachment, they need to go to the portal and log in. 

I would like to share with you the feature request that suggests the improvement  that you need:

• Allow Attachments to be included as an actual Email Attachment

Please, click on vote and watch to receive future updates.

Regards,
Angélica

[Jack Brickey]

This is not possible today.