Customisation of Updates section in customer notification e-mail

[Jeff Gowen]

Hello all,

I was wondering if it is possible to remove (or define what you want to see within) the Updates section in customer notification e-mails sent from Jira.  The below screenshot is an example of what I'm looking to change (the black lines are just names of people that I have covered):

Thanks in advance!

Cheers,

Jeff

[Ste Wright]

Hi @Jeff Gowen 

Do you still need help with this query?

If yes, could you clarify:

• What the email contains now?
• What you'd like to put in the email?

The screenshot above doesn't look an email - is that the information you wish to include?

Just to note, there are two methods to customise customer emails...

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Customer Notifications

• Go to Project Settings > Customer Notifications
• Select Edit next to the template you wish to modify

You can use variables in these to customise notifications dynamically

See more information on this help page

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Automation

You can also create custom notifications for customers using Automation.

At a Project Level...

• Go to Project Settings > Automation > Automation

You can then use smart values to customise the content of a Send Email Action so the data is populated dynamically.

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Let us know if we can help further!

Ste