Customize Email Notification to an Agent

[Waqar Mustafa]

Dear community,

How we can configure customize email notification to Jira agents?

Regards,

Waqar

[Boris Berenberg - Atlas Authority]

Another option would be to use a third party app like our Notification Assistant for Jira

[Fabio Racobaldo _Catworkx_]

Hi @Waqar Mustafa ,

in order to customize email for agents, you need to take a look to project notification scheme https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html#:~:text=Jira%20applications%20can%20generate%20email,events%20with%20particular%20email%20recipients.

You can also add specific events, add them to workflow transitions and use them in the notification scheme.

if you need to customize email format please take a look here https://confluence.atlassian.com/adminjiraserver/customizing-email-content-in-jira-server-1027142312.html

Hope this helps,

Fabio

[Fabian Lim]

Hi @Waqar Mustafa

You can use jira automation. Use a trigger such as Issue created and then use an action send email. You may need a dl to notify all agents.

video: https://youtu.be/ccWTIgdnQqE

Regards