Customized emails for internal users/agents in service desk

[Lipun]

I want to send customized emails on workflow events to internal users/agents in Jira Service Management .

Followed below article , but the subject and content of email is not matching the template I have added.

https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html.

Kindly help .

[Thomas]

Can you show the template you made?

Do I understand correctly that you don't use add-on apps to handle the emails?

[Lipun]

We don't use any addons to handle emails, and the email content is just a thanks you message with request details.