Data residency not moving

[telc]

Hello,

we would like to move our projects (esp. Service Management) to Germany (AWS Frankfurt). The move was planned as follows:

The move was scheduled to take place from Jan 22, 2025 to Jan 29, 2025 between 1:00 AM and 1:00 AM CET.

However, nothing has happened yet. Today is February 3, 2025.

Best regards,
Patrick Kempf

[Victor Law · Accepted solution]

Hi @telc

Welcome to the community.

I strongly suggest you raise a support ticket directly with the Atlassian Support team regarding the data residency migration.

The community does not have visibility into the status of migration.

https://support.atlassian.com/contact/#/

Thank you.

[telc]

Thank you!