
Hi everyone,
We are facing an issue in Jira Cloud where the default priority icons do not display correctly for customers (unlicensed users) in the Service Management portal.
These icons are the system defaults — we haven’t customized them. When inspecting the image source, we see that the URLs come from the following API:
https://[instance].atlassian.net/rest/api/3/universal_avatar/view/type/priority/avatar/[id]?size=medium
This API requires authentication, which means that customers (who are only portal users without Jira licenses) are unable to load the images, resulting in broken image icons on the portal.
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What we expected:
Customers should see the default priority icons without requiring Jira licenses, since they are using the official Jira priority configurations.
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I would like to understand how we can solve it.
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Thanks in advance for your help!
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