Delete processed emails

[Trevor Dearham]

I'm using Jira Service Management with a team-managed project. I connected an email account to the project. When an email is received, a new ticket is created. In the mailbox, the email is marked read so I can tell that it has been processed. However this will mean that the mailbox could become full and so no longer be able to receive emails. I see that it might be possible to have the email handler for other Jira setups, e.g. company-managed, delete processed email, but is it possible to have this occur for team-managed?

As a workaround, I'm considering adding a rule in the mail system to delete emails older than a certain number of days, but it would be far better for the email handler to be configured to do this.

[Patricia Francezi]

Hi @Trevor Dearham

Welcome to the community!

As of now, you can´t configure the built-in Jira Service Management mail handler in Jira Cloud.

The options you saw are related to DataCenter / Server versions because they would be connected to your own mail server. 

So, the rule in your mailbox will be the solution for your scenario.

If this answers help you please accept! :)

[Trevor Dearham]

Thank you.

Yes it seems that at the moment we can only make small changes to the processor. The built-in mail handler in Jira Cloud can be customized, but I don't think I can use that to determine whether emails are deleted for team-managed Jira Service Management projects with a custom email channel.