Demo Submission - Service Request Management

[Alberto Salvante]

Hi all!

I'm trying to complete the ITSM technical training and I'm now at the final step, where you have to submit your demo. I've request the creation of the test instance but I'm just not so sure about how to proceed here.

From what I understand I have to configure an effective service desk that optimizes the work of the team and makes it faster. Using automations, insights, dashboards, and whatever one deems useful to the cause.

Then I've to demonstrate all the workflow in a video of maximum 20 minutes.

Did I get it right? Or do you have to follow a fixed track and respect some essential key points? I took the course but in some parts it is very generic, maybe too much ^^

Many thanks!
Alberto

[Frederic Chartrand · Accepted solution]

Hi Alberto,

The demo site will already be configured. You can tweak things to your liking if you want, but you'll have everything needed.

For the demo. The most important thing is to tell a story based on a customer use case. Why they wanted to install JSM, how all the different parts of JSM solved their problems (search features, self-service portal, assets management) how JSM made everything easier for the IT agents (all the info at the same place, easy to communicate with the requester, etc.) how managers can be more efficient (dashboards, reports).

Finally you wrap up by stating again how you solve the problems the client had.

Hope this helps

Have a nice day

Frederic Chartrand

FMX Solutions - Gold Solution Partner

[Rob Horan]

Which training is this?

[Frederic Chartrand]

It's the ITSM Technical Sales Professional Accreditation course.

https://enable.atlassian.com/student/collection/1039167-itsm-technical-sales-professional?sid=6572ba30-aa4d-4f92-a1ae-a9be7db532e8&sid_i=1 

[Rob Horan]

Ah, so this is only available to solution partners.  Since it was in a general area, I assumed it was a course most people could take.

I'd suggest moving this topic here: https://community.atlassian.com/t5/Atlassian-Solution-Partners/gh-p/partners