Disable account if never logged in

[Bernhard Gruber]

Hi folks,

Is it possible to create an Automation that disables an account if it was not active for a while?

E.g. users that have never activated their account or users that have not opened a ticket for x months

It is quite difficult to do this manually, in particular if you have to send an email before closing.

Thanks for any hint!

[Brant Schroeder · Accepted solution]

Unfortunately, Jira does not have a functionality to easily identify the users that didn't have logged in the application over a specific amount of time and delete it. We understand how this functionality would be useful to better manage your site licenses, so we created the following feature request to get this implemented:

Delete inactive user based on activity 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, the only way to identify the users that have not logged in the application for a specific amount of time would be by checking the Last activity field in the user management section:

P.S: You can also export your users to a CSV file (Option at the top-right corner of the User management page), so you will be able to order by the last activity date and easily identify the users you need.

Once you do it, you can manually delete the users as you need. If you want to delete them in a bulk operation, you can use one of the options below:

1. Create a script using Jira REST API endpoint to delete the users. P.S: Notice this is an experimental REST API, so it might change at any moment.
2. Use a third-party plugin from Atlassian Marketplace, as Bulk User Delete for Jira.

[Dan Breyen]

I could be wrong, but I don't think you can do it from within the application.  I'm just beginning down the API road.  I would guess there is either a third party app that might be able to do it, or you could write one of your own that uses APIs to get the list of users, sends an email, then suspends or deletes the account.