Display Specific Dropdown Values based on Request Type

[Dan Rico]

I'd like to know if it is possible to have a field like Category, that when:

Request Type: "Access Request"

Category: ["Device","Accounts","Physical"]

I know there might be a different way to organize the Issue Types and to use context but I'd like to keep this as simple as possible since we have a small team.

[Joseph Chung Yin]

@Dan Rico 

The best way for you to create a custom field (i.e. single select dropdown list) and assigned it to the issue type that you used to support your request type "Access Request".

Once it is done, you can expose the field to the Request Type form and let your customer to select and provide his/her selection when they create their issues via the portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.