Display assets assign to the user on customer portal

[Sebastian Krzewiński]

Hi

Is there any way to display on customer portal in JSM all assigned assets from Insight to the user?
I want to create the page where every user in org will be able to check what assets are assigned him/her. 

[Christopher Skoropada _Appsvio_ · Accepted solution]

Hi @Sebastian Krzewiński 

We are working on showing linked assets to customers on the portal. It will be part of this app. Do you have any other requirements except listing the assets?

Pozdrowienia! 

[Sebastian Krzewiński]

Hi @Christopher Skoropada _Appsvio_ 

Listing assets on customer portal is only requirement that I have right now.

[Kate Pawlak _Appsvio_]

@Sebastian Krzewiński, we've already added such possibility to our Customer and Organization Management app.

Here you can read article about it: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Integrating-asset-management-with-incident-resolution-in-service/ba-p/2533963

[Sebastian Krzewiński]

I know! Chris told me :D

[Esteban Diaz]

Hi @Sebastian Krzewiński

I guess is not possible, but maybe you can create a new Request Type in your portal so users can check what assets they have assigned.

And maybe once the ticket is created, using an automation you can send an email with the detailed list of assigned assets to the reporter and finally close the ticket automatically too. 

Does this make sense?

Cheers, 

Esteban Diaz

[Charlie Misonne]

I like really that idea! It won't be instant but I don't think there is a better solution that's easy to set up.

I was thinking about Confluence but there is no Assets macro for Cloud yet.

[Marc-Antoine Thimm]

Hello @Sebastian Krzewiński ,

I've created an article about a way to link Assets to customers and allow customers to select in the portal assets assigned to them : https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-to-Link-Assets-Selection-to-Specific-Customers-in-Jira/td-p/2868342

Let me know if this solved your issue. 

[Charlie Misonne]

that's great. Thanks for writing the article!