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Display transition in the customer portal | Customer cannot see transition

AJ McBride
AJ McBride January 23, 2024

I've added a 'Display transition in the customer portal' for escalation, although some of the portal customers do not see the 'escalate' status

 

Is there a certain permission they need for this?

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January 24, 2024

Hi @AJ McBride 

Is the permission "Transition Issues" granted to "Service Project Customer - Portal Access"?

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Andreza Santarém
Andreza Santarém January 31, 2025

Hi! I'm having the same issue and the permissions are granted... Any tips?

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