Do not allow request pending satisfaction survey (CSAT)

[Anderson Mendes Andrade]

Gostaria de saber se existe uma opção que não permite a abertura de uma nova solicitação, caso o usuário tenha uma pesquisa de satisfação (CSAT) pendente de avaliação.

[Joseph Chung Yin]

@Anderson Mendes Andrade -

Based on my knowledge since CSAT is tied to individual JSM issues that required customer (issue reporter) to provide his/her feedback, there is nothing that I know of where you can setup to prevent the same customer (user) from submitting new issues via email or via portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.