Do people have to login to submit a form?

[Julia _ 55 Degrees]

Hi,

I would like to use a form I've created in Jira Service Desk to submit a training enquiry. I don't want these people to have to login to Jira to do it. I'm not sure what's wrong with my settings. Is this possible? Do I have to use the widget or can I just use the form URL?

Here is the form: https://55degrees.atlassian.net/jira/servicedesk/projects/GEN/forms/form/direct/1/10095?requestTypeId=67

Right now it requires login. I have checked the option to create a shareable link

But, when I copy link it doesn't look specific enough https://55degrees.atlassian.net/jira/forms/create and it also requires login.

I've searched the community but couldn't find anything relevant.

[Marc - Devoteam · Accepted solution]

Hi @Julia _ 55 Degrees 

Your project has to be anonymously available for customers.

If you require users to logon to the portal to create a request, then this is the same form request types using forms.

So it is all based on the customer permissions of the JSM project.

[Julia _ 55 Degrees]

Thanks. I was hoping I could have it be sort of like the email sending of tickets. How it can add them if they aren't already in as customer without needing them to login in the process of entering the request.

[Julia _ 55 Degrees]

We allow customers to access and send requests from the portal without logging in. 

Does that not mean that users should be able to see the form without logging in?

[Marc - Devoteam]

Hi @Julia _ 55 Degrees 

No as the form is part of a request(s) shown on the portal, so they need to go to the portal.

To create a request and fill the required from fields.

[Olha Yevdokymova_SaaSJet · Accepted solution]

Hi @Julia _ 55 Degrees 

By default, Jira Service Management (JSM) Forms require users to log in, even if you've enabled the "Create a shareable link" option. JSM’s customer portal allows external users to submit requests, but they still need to be added as customers in Jira.

If you want to allow completely unrestricted access to the form (no login required), you might consider Smart Forms for Jira add-on, developed by my team, as an alternative or complement to JSM Forms.

How Smart Forms for Jira Solves This

✅ No Login Required – Create publicly accessible forms that anyone can submit without a Jira account.
✅ Direct Form Links – Share a public link or embed the form on a website, Confluence page, or training portal.
✅ Automatic Jira Issue Creation – When someone submits a form, it can automatically create a ticket in JSM.
✅ Custom Field Mapping – Responses can be mapped directly to request type, description, priority, or any Jira field.
✅ Email Notifications – Keep non-Jira users updated on their submission status via email.

How to Set It Up

1️⃣ Create a Training Inquiry Form in Smart Forms for Jira.
2️⃣ Enable External Sharing – Generate a public link so anyone can access it.
3️⃣ Enable "Create New Issue" – Automatically generate a JSM request upon form submission.
4️⃣ Map Form Fields to JSM Request Fields – Ensure responses go to the right issue fields.
5️⃣ Configure Email Notifications – Send confirmation emails and status updates to non-Jira users.

This way, your training inquiry form will be fully accessible to external users without requiring Jira login, while still ensuring all submissions are structured and tracked inside Jira Service Management.

Let me know if you’d like a step-by-step guide! 😊

[Julia _ 55 Degrees]

I see that Only admins, agents, and collaborators in a Service Desk Team role are able to create issues using this method.

https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/

that is really unfortunate :(