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Does JSM automatically applied to org-admin roles?

Ragil Ferdianto
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August 7, 2025

Hello, could anyone help us regarding this issue, our organizations are tight on budget for tools like Atlassian. So in our forecast bill for this August, we suddenly have JSM bill besides the usual JIRA & Confluence monthly bill, when we check, our user that have org-admin role are automatically subscribed to JSM. When we try to unsubscribe, it gives error because the user have access group to org-admin. Do we need to limit the user of org-admin to 3 users so we don't get billed or is there any other way?

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