Don't know how to update our Help Center Styling

[Geoff Schuller]

Hello. I've been asked to change the background image and some of the text formatting attributes on our Help Pages, which are hosted via Atlassian. I've never done this before and don't know where to access these settings or change the styling. Here's an example of the page:

https://mindlogger.atlassian.net/servicedesk/customer/portals

I've gone to our Space Settings page and there appears to be no way to do it there. Can someone help me? Thanks.

Geoff

[Susan Waldrip]

Hi @Geoff Schuller , welcome to the community!

Which plan are you on, Standard or Premium or other? There's very little you can change with Standard, but Atlassian just provided a number of style/formatting options for Premium.

[Susan Waldrip]

BTW, even in Standard, you or your Jira Admin can change that background header image:

1. Open the customer portal.
2. In the upper right, click the Customize button.
3. Click Customize look and feel. You'll get a panel with a few options.
4. The option you want is Change banner image. Just upload it to replace the one that's in there. IMPORTANT: Once you replace that banner image, you can't get it back unless you already have a copy saved somewhere.

[Geoff Schuller]

@Susan Waldrip I don't know how to determine what plan I am on, or what access level I have. Can you tell me where to look? Also, what is the "customer portal?" Please let me know. And thank you for helping.

[Susan Waldrip]

Hi @Geoff Schuller , you should first check to see if you're a Jira Admin because you'll need those permissions to see the other info:

• If you can get into the Admin module via https://admin.atlassian.com, then you are a Jira Administrator or higher. If you can't, you'll need to ask your Jira Administrator for help to do this.

• You can find your JSM plan (and the plan for all your Atlassian apps) under Admin > Apps

• The customer portal is the Help Center portal (web site), which contains access for your customers to the JSM projects. For example:

What might help you after you take a look at that info is to check out the free Atlassian learning. It will give you a good overview of Jira Service Management (JSM) terms and generally how it works. I'd suggest beginning with the Getting Started learning path followed by Build Admin Skills path, and then search the Community for questions you have and post another question if you can't find the answers.

[Geoff Schuller]

Thank you for the advice, everyone. When I tried to access admin.atlassian.com, it asked me to "create a new organization," which I do not want to do. I sent a message to my IT department to find out what my access level is and, if it is not yet Admin, to please grant that access to me. I hope they can do that, so I can do what I need to do, to update our branding at our Help Websites.

[Susan Waldrip]

@Geoff Schuller , let us know when that happens and we'll see if we can help you further.