Due date to be set after 2 days when the user created a ticket today.

[Seenivasan K]

Users are selecting the due date on the same day when raising the request.

In Real-time, it is not possible to complete the request on same day.

So system must restrict the user to select the date as today or tomorrow.

If the user is raising request today 23rd Oct, earliest date they can choose is 25th Oct.

[John Funk]

This is a duplicate of https://community.atlassian.com/t5/Jira-questions/Due-date-to-be-set-after-2-days-when-the-user-created-a-ticket/qaq-p/2849067

[YY Brother]

Hi @Seenivasan K 

It's not supported for native JSM features/functions to fulfill your requirement. But maybe you could have a try to update the due date after ticket is created with jira automation rule.

BTW, in ITSM context, SLA is a better tool to use for customer services. Different urgencies or impacts will have different SLAs. JSM Agents should work as per the SLA of a specific ticket. I mean due date may not be the best choice to use.

Hope it helps,

Thanks,

YY Bro

[Joseph Chung Yin]

@Seenivasan K -

You can create automation rule to update the due date field to fulfill your ask.

Here are more details on Automation for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Best, Joseph Chung Yin

[Ponnappan Ganapathiya]

I believe there is a validator to Date Compare. You can use the compare Due date field with expression >= 2d. In that way you can restrict the form to be submitted.

I am using Jira DC. So give a look and let me know if it helps.

Regards,

Ponnappan.