Due date

[Andile Luvuno]

Hi all.

I would like to find out if it is possible to send someone an email an hour before the due date?

I have a filed(Date and time) I would like to be able to send and email an hour before the date/time stipulated.

Your assistance would be highly appreciated

[Ashu Tyagi · Accepted solution]

@Andile Luvuno  If recipients of those e-mail are static then you can create a filter something like duedate <= 1h and ask them to subscribe to that filter.

In case your recipients are dynamic like assignee, reporter etc. then create an automation rule with schedule trigger and using "duedate <= 1h" condition to sent an e-mail

[Alex Koxaras -Relational- · Accepted solution]

You could use a scheduled automation, which will send this email to the assignee.

[Andile Luvuno]

Hi Alex.

Thank you, how do I got about doing that?

[Alex Koxaras -Relational-]

Since date/time picker uses half hours as intervals, then:

• I would create a scheduled rule which would run every 30'
• I would use a advanced compare function, in which I would compare, using smart values, the difference between now (short time) and the value (short time) of my custom date/picker field, to be equal/less than 1
• Then I would add an action to send this issue as an email to the assignee