E-Mail Templates - Cloud

[Dave Grimmer]

Hi , on Jira cloud how can i change the e-mail templates when ticket status are updated and notes added to ticket etc 

A lot of the articles i find are for on prem version 

Thanks
Dave

[Jack Brickey]

You can change the customer notification emails under project settings - customer notifications. Is that what you seek?

[Dave Grimmer]

Hey Jack yeah this is part of it was right in front of my noise .. but is there a way i can change who it comes from as currently and I cant work out why it comes from the Engineer who originally set the system up . i would like to change it to come from IT Support Desk or something similar  

[Jack Brickey]

You can’t change the from email you could change the template to specify who is sending it. Another word it comes from your Jira outbound email but you can add a signature that specifies a certain person.

[Dave Grimmer]

Thanks for this 

This is what i mean to change where it says "Peter Wilcox (Jira) .. is step 1 which i think i can do thats on our 365 ... bit the other part further down always says his name even if its someone else updating the ticket 

hope tht makes sense 

[Jack Brickey]

So if the “changed by” is incorrect I wonder if it is some automation rule that is owned by Peter. Can you check on that?

[Dave Grimmer]

Would that be under Project Settings if so checked in there and cant see anything obvious .. but am a JIra noob .. so any pointers would help 

[Jack Brickey]

Look under project settings - automation- legacy. Click on the slider icon at the top next to “add rule”.