Editing incidents state in customer portal

[Julieta Perroni]

My clients used to be able to edit their incidents state (eg. from open to canceled) in the customer portal. Now, without having changed anything, there is no such an option. How can I revert that?

Thank you!

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Julieta Perroni ,

Are you asking about changing status by customers? Check transitions in the workflow configuration -the "Show transition in the customer portal" option should be selected.

[Julieta Perroni]

That worked, thank you!