Email logs missing from 24th Jan 6:11pm to 28th Jan 6:51pm, issue in ticket raising during that time

[Nikita]

Hi,

Our costumers have complained that a ticket is not raised for their request. Upon checking the logs I found that even the logs for 4 days, including that day, were missing.

Please check why the tickets were not raised and why these logs are missing!

Below is Email date and time -

Below is ending of Page 1 of Email logs -

Below is beginning of Page 2 of Email logs -

Below is ending of Page 2 of Email logs -

[Veera]

Hi @Nikita 

As per Jira Service Desk Status page, there are no incidents reported between 24th and 28th Jan 2020.

Better reach out to Atlassian Support so that Support Engineers can investigate the issue for you.