Email notifications are not being sent to anyone

[Ally Lancaster]

Reporters/Customers/Assigned Agents are not receiving emails from Jira Service Project.

Ally options under "Customer Notifications'have been enabled.

I've read a few articles on this but nothing has helped so far, any ideas?

[Jeroen Poismans]

Hi Ally,

Is outgoing mail enabled?
This can be checked through the admin menu > SMTP Outgoing email:

Regards,

Jeroen

[Ally Lancaster]

Hi Jeroen, thank you for your response. Yes, outgoing mail is already enabled so unfortunately I still haven't been able to solve the issue!