Hi All,
Currently having an issue where my tickets aren't being created. Recently I've encountered an issue where tickets aren't being created. Basically from the 22/Jul/21 12:30 PM
We are not pulling from a mailbox we are just emailing the support@***.atlassian.net at the moment.
If I check the Email log I can see Status = New Request. If I click on the ISD\KEY it loads the ticket with you don't have access to this issue.
Global Settings: Email Processor is ON
I think I managed to resolve the issue with new tickets being created using safe senders list, however I have about 40-50 tickets sat in the email log which is giving me access denied at the moment.
Am I missing a permission somewhere? I am an Administrator on the Project, Site and ORG
I have also been into the project settings and made the administrator group a member of all of the project settings from Project Permissions (Administrer Project all the way through too Time Tracking permissions)
Any help greatly appreciated.
