Emailed Request are being created hours/days after initial email

[Martin Quezada]

Is there any way to figure out what is causing the delay of issues being created through email? Everything was fine until this past Friday, but since there has been a delay of hours and days. The delay started off with 30 minutes but has been getting worse as time passes by.

Thanks!

[Samuel Gatica _ServiceRocket_]

Hi @Martin Quezada 

Are the emails sent to the Atlassian account provided when the project was created or to a custom email domain?

Do you see any errors in the email processing and connectivity logs?

Best regards

Sam

[Martin Quezada]

Hi Samuel, 

The emails are sent to the support@companyname.atlassian.net email. The emails do not show up. For example, I sent an email request on Friday, but it did not create a service request until Tuesday along with showing up on the processing logs. I have sent another Tuesday, and it has yet to show up on the logs or for a service request to be created via email request.

Thanks

[Samuel Gatica _ServiceRocket_]

Hi @Martin Quezada 

I suggest you open a ticket with Atlassian Support so they can verify if there is an issue with the support@companyname.atlassian.net account. Unfortunately, I do not have access to check on that.

Best regards

Sam