Enable email request for company users only

[Nathalie_P]

Hi,

I'm using several Jira service desk projects within my company with different external customers that should have access to them.

For most projects, I want to invite the customers individually and they should send their requests via the portal only.

But for some projects, I want to allow users from special domains to send requests via email (because it is too many that I might need to invite manually).

I don't get it to work... I either open emails for everyone on the web for all projects, or emails from non-invited customers fail.

Any suggestions?

My current settings:

[Vishwas]

Hi @Nathalie_P 

On this part:

But for some projects, I want to allow users from special domains to send requests via email (because it is too many that I might need to invite manually).

At the email request level there are 2 option "allowlist" and "blocklist" please check out these URL's if it helps.

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

Regards,

Vishwas

[Nathalie_P]

Hi Vishwas,

thanks a lot for your fast reply. 

It sounds like the part I was missing, but still it does not work. The error message sais "the registration is currently not available".

Best regards,

Nathalie

[Vishwas]

Hi @Nathalie_P 

I added a domain in blocklist it worked for me. Can you send the screenshot of the issue.

Regards,

Vishwas

[Nathalie_P]

[Vishwas]

Hi @Nathalie_P 

This seems to be working for me, both allow list & blocklist. Can you please check with Atlassian Support Team once they might suggest on what's blocking at the mail processing end.

Regards,

Vishwas

[Joseph Green]

Is there a way to allowlist company email domains only and block everything else?