Error on adding gadget -> __MSG_gadget. in title

[Nikolai Schmidt]

Hello, if i want to add gadgets i see in the name of the gadget this lines. What is this and how can i solve this issue?

I recieve then a error: gadget.common.error:500

Thank you and kind regards,

Nikolai.

[Daniel Ebers]

Hi Nikolai,

adding to what Nic said the knowledge base article on this might also come in handy:
https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html

Maybe it will make sense to observe the log (atlassian-jira.log).

In case there is some SSL related error also this article might be of help:
https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html

Please try and let us know if you were able to sort out the issues :)

Cheers,
Daniel

[Nic Brough -Adaptavist-]

This is, almost always, down to the server not being able to talk to itself.

The Jira server needs to be able to reach itself over your network.  The dashboards are making calls over http(s) and the rest api to itself, they are not all internal calls.

The usual culprit is that your Jira server does not have a client certificate installed for https access to itself, but you might also find it is firewalled off from itself or unable to resolve its own hostname externally.

[Nikolai Schmidt]

Have you a guide how can i check this? I have tryed everything but it still not working :-(

[Nic Brough -Adaptavist-]

It's more of a networking problem usually, but you can get a lot more information about the problem with some simple server-side work.

Log into the Jira server on the command line, and try "wget https://<whatever the base url of your server is>".

This will either give you a connection error with a something you can look up as a networking error, or a file with a server error description in the body of the text.