Escalate approvals with Asset

[Marcela Junyent]

Hello there,

I am seeking to determine whether it is feasible to utilize CMDB (assets) in the jira cloud to facilitate the escalation of approvals in the organizational hierarchy. I have created a CMDB Scheme for my HR staff and intend to utilize it for approvals if the direct manager is absent.

Specifically, when an employee makes a request, it should automatically proceed to the manager for approval. However, if the manager is unavailable, it should automatically escalate to their manager.

Could you please advise if this is possible to implement? Additionally, I would appreciate any recommended steps and an evaluation of the implementation's complexity.

Thank you kindly,
Marcela