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Exclude agents from the customers list

Dimitrios Danampasis
Dimitrios Danampasis
Contributor
January 30, 2020

In our organization, we don't want our customers to share tickets with agents from the customer portal. Is there any smart way to exclude the Service Desk Agents from being added to the Request Participant Field?  

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Mike Bowen
Mike Bowen
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February 2, 2020

Hi @Dimitrios Danampasis 

Yes, don't add your agents to organisations. 

Customer will then have no idea of agents.

 

-Mike

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