Export internal data

[Alejandra González]

Hi,

I would like to know if there is an option to download the ticket history to see all the people who have participated in that ticket and the days and time of each change in the ticket. Basically access to our internal data and be able to export it. Is there any option?

Thank you

[Yuliia_Borivets__SaaSJet_ · Accepted solution]

Hi @Alejandra González 

There is no built-in option to download ticket history in Jira. If you feel comfortable with it, check out solutions from the Marketplace. One of them is developed by my team. With Issue History add-on you can export ticket history as CSV or Excel file.

All ticket updates will be presented in the table view. You will find out easily what changes were made, when and by which user.

Try if it will be helpful for you. Let me know if you have any questions.

Kind regards

Yuliia

[Alejandra González]

Hi @Yuliia_Borivets__SaaSJet_ 

Thanks for your quick answer. I'll try this solution.