External System Import

[Julian Haines]

Good day,

I am trying to import RFC's from another system via CSV using "External System Import" in Jira Service Management Cloud but having issues. I have gone through the import process and it says "0 projects and 3 issues imported successfully" but when I check the RFC's have not been imported. below is the detailed log which look good.

Any thoughts as to what I am doing wrong?

2025-03-18 10:25:46,449 INFO - Import started by 319fea10-83ad-4289-9f80-c92a10903217 using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
2025-03-18 10:25:46,595 INFO - ------------------------------
2025-03-18 10:25:46,595 INFO - Importing: Users
2025-03-18 10:25:46,595 INFO - ------------------------------
2025-03-18 10:25:46,595 INFO - Only new items will be imported
2025-03-18 10:25:46,601 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2025-03-18 10:25:46,601 INFO - ------------------------------
2025-03-18 10:25:46,601 INFO - Finished Importing : Users
2025-03-18 10:25:46,601 INFO - ------------------------------
2025-03-18 10:25:46,601 INFO - 0 users successfully created.
2025-03-18 10:25:46,610 INFO - Retrieving projects...
2025-03-18 10:25:46,645 INFO - Project ExternalProject{id='null', key='HIST', externalName='null', name='Historic OSCAR', type='service_desk', template='null'} exists and found correctly.
2025-03-18 10:25:46,645 INFO - ------------------------------
2025-03-18 10:25:46,645 INFO - Importing: Versions
2025-03-18 10:25:46,645 INFO - ------------------------------
2025-03-18 10:25:46,645 INFO - Only new items will be imported
2025-03-18 10:25:46,645 INFO - ------------------------------
2025-03-18 10:25:46,645 INFO - Finished Importing : Versions
2025-03-18 10:25:46,645 INFO - ------------------------------
2025-03-18 10:25:46,648 INFO - ------------------------------
2025-03-18 10:25:46,649 INFO - Importing: Components
2025-03-18 10:25:46,649 INFO - ------------------------------
2025-03-18 10:25:46,649 INFO - Only new items will be imported
2025-03-18 10:25:46,649 INFO - ------------------------------
2025-03-18 10:25:46,649 INFO - Finished Importing : Components
2025-03-18 10:25:46,649 INFO - ------------------------------
2025-03-18 10:25:46,666 INFO - Retrieving custom fields...
2025-03-18 10:25:46,681 INFO - ------------------------------
2025-03-18 10:25:46,681 INFO - Importing: Issues
2025-03-18 10:25:46,681 INFO - ------------------------------
2025-03-18 10:25:46,681 INFO - Only new items will be imported
2025-03-18 10:25:46,775 INFO - Importing issue: [externalId='autoid--1247699076182386323', summary='Disable Signin to Oscar']
2025-03-18 10:25:47,924 INFO - Importing issue: [externalId='autoid-3175135477468625356', summary='Disable Signin to Oscar']
2025-03-18 10:25:48,713 INFO - Importing issue: [externalId='autoid-8855240165623690559', summary='Disable Signin to Oscar']
2025-03-18 10:25:49,586 INFO - 3 issues successfully created
2025-03-18 10:25:49,586 INFO - 0 out of 3 issues successfully updated
2025-03-18 10:25:49,594 INFO - ------------------------------
2025-03-18 10:25:49,594 INFO - Finished Importing : Issues
2025-03-18 10:25:49,594 INFO - ------------------------------
2025-03-18 10:25:49,606 INFO - ------------------------------
2025-03-18 10:25:49,606 INFO - Importing: Issue Links & Subtasks
2025-03-18 10:25:49,606 INFO - ------------------------------
2025-03-18 10:25:49,606 INFO - Only new items will be imported
2025-03-18 10:25:49,612 INFO - ------------------------------
2025-03-18 10:25:49,612 INFO - Finished Importing : Issue Links & Subtasks
2025-03-18 10:25:49,612 INFO - ------------------------------
2025-03-18 10:25:49,614 INFO - ------------------------------
2025-03-18 10:25:49,614 INFO - Importing: Issue remote links
2025-03-18 10:25:49,614 INFO - ------------------------------
2025-03-18 10:25:49,614 INFO - Only new items will be imported
2025-03-18 10:25:49,622 INFO - ------------------------------
2025-03-18 10:25:49,622 INFO - Finished Importing : Issue remote links
2025-03-18 10:25:49,622 INFO - ------------------------------

[Luka Hummel - codefortynine]

Hi @Julian Haines

One potential challenge when using Jira’s native CSV import functionality is ensuring that all necessary fields are correctly mapped and that required fields (such as project key, issue type, and summary) are provided. However, if you are looking for a more reliable and flexible way to handle bulk imports and migrations, you might consider using our app Deep Clone for Jira.

Why use Deep Clone for Jira?

• Bulk Clone: You can efficiently clone multiple issues in one go, ensuring that all relevant details (including comments, attachments, work logs, and custom fields) are preserved.
• Cross-Project and Cross-Instance Cloning: If you need to migrate RFCs from another project or instance, Deep Clone allows seamless duplication across different Jira environments.
• Clone History & Error Handling: Unlike the default import, Deep Clone provides detailed logging and insights into the cloning process, making it easier to identify and fix issues.
• Customization: You can choose specific fields to clone or edit fields dynamically during the cloning process.

[Laurie Sciutti]

Hello @Julian Haines  ~ the log indicates that there is an issue with the user import.  Are you mapping a reporter or assignee?  If so, is the value their username (and not their display name)?  Can you provide a screenshot of your mappings so we can help pinpoint the issue? 

[Manoj Gangwar]

Hi, Julian Haines. Do you have issue view permission on that particular project? Please check the project permissions, add yourself to the appropriate role, and then check the issues.

[Julian Haines]

Hi,

thanks for the reply, I am an Administrator for the project.

[Julian Haines]

Hi,

Just found out that the import is creating incidents and not changes, I need to figure out how to import them to the correct ticket type Change RFC.

[Manoj Gangwar]

You can check the required fields when creating a change and add all of them to the CSV file.