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- Facing 429 error after integrating Whatsapp and Jira Service Management
Facing 429 error after integrating Whatsapp and Jira Service Management
Facing 429 error after integrating Whatsapp and Jira Service Management.
We have integrated Jira Service Management & whatsapp using the REST API functionality available in JIRA. It is successfully integrated & after one month of our launch on the production activity, we are facing 429 error for some type of requests we are raising. Error mentioned as below
Error :
b'<!DOCTYPE html><html lang="en"><head><meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge"><title>Oops -
an error has occurred</title><link type=\'text/css\' rel=\'stylesheet\' href=\'/static-assets/metal-all.css\' media=\'all\'><script src=\'/static-assets/metal-all.js\'>
</script><meta name="decorator" content="none" /></head><body class=" error-page error429">
<script type="text/javascript">document.body.className += " js-enabled";</script><div id="page"><header id="header" role="banner">
</header><!-- #header --><section id="content" role="main">
<div class="aui-page-panel"><div class="aui-page-panel-inner">
<section class="aui-page-panel-content lowerContent"><div id="error-state">
<span class="error-type"></span><h1>Something went wrong</h1><p>Try reloading the page, then check our <a href="https://status.atlassian.com">
Statuspage</a> for any current outages. If there are no relevant outages, create a <a href="https://support.atlassian.com/contact/">support request</a>
so we can help you out.</p><p>If you create a request, include the following so we can help you as fast as possible:</p><ul>
<li>Error type: <strong>429 - Too many requests</strong></li><li>Log reference: <strong>6ddc5293-63f5-44ef-a2bb-70fd05db576a</strong></li></ul></div></section>
<!-- .aui-page-panel-content --></div><!-- .aui-page-panel-inner --></div><!-- .aui-page-panel --></section><!-- #content --><footer id="footer" role="contentinfo">
<section class="footer-body"><div id="footer-logo"><a href="http://www.atlassian.com/" rel="nofollow">Atlassian</a></div></section></footer><!-- #footer -->
</div><!-- #page --></body></html>'
When reached out to Atlassian team for the same, They mentioned that it is happening due to rate limit issue for a particular user.
Can anyone please suggest on how to resolve this as at present it is impacting my production environment.
Thank you in advance.
