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Features - Customer and organization profiles

FrancoB
Contributor
July 10, 2025

Hi all,
I activated and configured this feature: Customer and organization profiles in the project

When I visuslize the user's information in the ticket, at the bottom it is reposted:

Oranization Details with indicated the names the user is part of.

I wanted to know if it was possible to just remove this information from the display, but leave the user associated with the various organizations.

Thanks

1 answer

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Marc - Devoteam
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July 10, 2025

HI @FrancoB 

You should be ablt to do this.

Look at the work item view on each request type and remove this field

FrancoB
Contributor
July 10, 2025

this is the data I would like not to be shown

1.png


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Amanda Barber
Community Champion
July 10, 2025

@FrancoB - have you tried to remove the Customer Details from the ticket view?

image.png

FrancoB
Contributor
July 10, 2025

@Amanda Barberyes, but this way I disable the Client tab.
I, on the other hand, wanted to disable only the part about the organization detail

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Marc - Devoteam
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July 11, 2025

Hi @FrancoB 

You can only achieve this by removing the Customer Details as suggested by @Amanda Barber 

The Organizations detail is part of the Customer detail and is not a separate field

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