Feeback Response Rate

[Muhammad Ali Khan]

We need to know if there is any option/feature in JIRA through which we can have a feedback response rate of agents like how many tickets are resolved by a specific agent and how much feedback he/she has secured.

[Ste Wright]

Hi @Muhammad Ali Khan 

Natively, I would check out...

• Service Reports (default/custom) - https://support.atlassian.com/jira-service-management-cloud/docs/discover-new-trends-with-service-project-reports/
• Dashboards; you could create gadgets per agent, to show number of resolved tickets, in progress tickets, etc - https://support.atlassian.com/jira-service-management-cloud/docs/manage-dashboards-and-gadgets/

There's also Atlassian Analytics, although you do need an Enterprise license (minimum 201 agents) - https://support.atlassian.com/analytics/docs/dashboard-templates-for-jira-service-management/

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You could also see what available Apps there are for this type of functionality on the Marketplace

Ste