Field Linked Issue

[keti burjanadze]

Hi All

I need your help

Is it possible that the linked issue field on the Jira service desk should not fall into the hidden fields and appear as a fillable field and be mandatory?

[John Funk · Accepted solution]

Hi Keti,

I just had this same problem this week. And after checking with Atlassian, there is no way around the Linked Issues field being hidden on the Request Type forms. You can possibly do it by Automation based on the values on the form. 

[keti burjanadze]

Thanks John
Can you please tell me how to automate it, that I have no way to copy the value of another field in the linked Issue field?

[John Funk]

Here is an example of one I use. 

[keti burjanadze]

Hi John

Thanks for your attention and advice.
What you suggest is known to me and I have done it many times, but in this case it will not solve my problem
I have another problem - I don't want a new request to be created unless the Linked issue field is filled in, which the reporter must indicate (for every new request, its meaning is different and only the reporter knows), but on the service request form, since I can't show this field, I can't make it necessary.

[John Funk]

You are not going to be able to do that unless maybe you create a custom text field and the user puts in the Key of the issue since the reporter knows it. Then you can do the link based on the value of the field after the issue gets created. 

[keti burjanadze]

Thanks a lot John,

I was going to go that way too, but I checked anyway, maybe there was something better that I didn't know about