Field Visibility on an Issue

[Emil Khairov]

Hello. I'd like to know whether it is possible or not to have a specific field associated with an issue type (considering the fact that the associated field is editable) but not visible on the issue screen. 

For instance, automation can update a field in the background that is not visible to agents/customers.

Thank you!

[Max Foerster - K15t · Accepted solution]

Hi @Emil Khairov

You can hide fields by customizing the issue layout. There's a section called "Hidden fields". I suggest reading through the documentation to understand how you can achieve that for your agents:

• Configure field layout in the issue view

 If you have any further questions, let us know. :) 

Best, Max

[Emil Khairov]

Just to clarify, I can hide these fields but I am still able to interact with them per issue, correct?

Thank you!

[Max Foerster - K15t]

Hey Emil, exactly. You can still interact with the field in automation rules, for example. It's just not part of the issue view.

[Emil Khairov]

Alright, great. That's what I've been looking for. Thank you for the help!

[Max Foerster - K15t]

You're welcome! :)