Filter Time by Tempo Account on Clerk Invoice add-on don't work

[Maurizio Di Mauro]

Hello,

I installed the Clerk Invoicing add-on and I integrated Tempo add-on. But when I try to import timesheets using Tempo accounts as a filter the timesheet import don't work.

Does anyone tried this solution?

Thanks and regards
Maurizio

[Kat Warner · Accepted solution]

Hi @Maurizio Di Mauro - you may need to contact Clerk on support@helloclerk.io.

[Maurizio Di Mauro]

Done, and now I'm in contact with them. Thanks

[Anton Skorniakov]

Most likely this is the permission issue.

The person who made the connection between Clerk Invoices and Tempo should have permission to access all required worklogs. This is the most popular reason for that issue.

But there may be some specific reasons, so the best way is to contact us via support@helloclerk.io or via live chat on our site or in the app. I would be happy to help you.