Filter issues based on Organization name

[Saksham Bedi]

Hi ! 

I have service management where we have multiple organizations and multiple people for each organization who can use use portal to submit their requests/issues. I have one portal for the clients so all of the issues get collectively stacked based on when they were created.

I want to create a filter where I can see all of the issue for a certain organization of choice that can be hardcoded in the JQL query but for some reason it doesn't let me search with spaces in the organization name

For example : if I created an organization with name "TEST ORGANIZATION 123". It returns the following error: "The label 'TEST ORGANIZATION 123' can't contain spaces". 

QUERY: "project = <project name> AND Organizations = "TEST ORGANIZATION 123" order by created DESC"

Is there any other way to do the same? or am I doing something wrong?

[Mayur Jadhav]

Hi @Saksham Bedi ,

Welcome to the Atlassian Community!!

1. If you are creating queue in same project then you can just write JQL like            organizations = "test organization" and i have tried the same and it will list down all the issues.
2. If you want only unresolved issues to show in queue then resolution = unresolved and organizations = "test organization".

Hope this helps.

Regards,
Mayur  

[Martin Kottisse]

Hi,

Organizations field in JSM does not mean in which organization issue belongs, rather if the issue was shared with the organization or not. It is not possible today to query issue based on a organization.

Agents would like to get that information in the queue list, but not possible.

KR
Martin