Flagging people in a Jira note using the @.....

[Dave]

I'm still learning the functionality of Jira,

I was a little shocked to discover the following I've looked on line for any articles to explain this with no luck hence the reason to ask the community.


Whilst writing notes in Jira Service Management from time to time I have flagged the person using the @ (@JoeBloggs)  - I have never seen all these Teams before, I've only ever seen the users within my Jira Service Management installation. 

Just yesterday before I finished work I went to use this feature in an internal note. to discover groups that I haven't a clue who they are or what they do.

The questions I have are:

Has this always been a feature?
Is this a new feature?
Is it a defect?
Why do I see people / Teams outside of my company?
Why do I see Team from inside my company but they are on another Jira License?
If a User was to Tag one of these Teams by mistake are they able to see this ticket? I expect so

My understanding is that the instant of Jira I used was closed.


Many thanks in advance

Edit:

I've since checked the groups within my Jira Service Management (JSM) and none of them marry to when is shown in the groups displayed.

[John Funk · Accepted solution]

Hi Dave,

These are actually Teams and not Groups. You can read more about it here. But basically, anyone with a Jira license can create a Team and add people to it. Then that field can be used to tag people in the Team as you have noticed. Pretty much anyone can tag any Team in a comment. 

[Dave]

Hi John,

Many thanks for the reply

I've since edited the post changing Groups to Teams.

Could you please send the link on the teams You can read more about it here.

Just a little shocked a user could tag a person outside our company or I could see Teams from another companies.


Cheers

Dave

 

[John Funk]

I apologize for forgetting to include that!

https://support.atlassian.com/jira-software-cloud/docs/create-and-add-teams-in-advanced-roadmaps/

There are probably better links somewhere out there, but that was the quickest I could find. My understanding is that the people included in the Team would be Jira users in your instance. So they might be contractors or outside your company, but apparently they have a Jira license in your instance. That should be pretty easy to verify. 

[Dave]

Hi John,

Many thanks for the link and paragraph, 

the Instance I use has 10 Users and maybe 10-12 customers in JSM so it's pretty small really.  

I might have to raise a ticket with Atlassian.

[John Funk]

Happy to try to help. Please post any resolution back here that Atlassian might provide for future readers of the post. Good luck!

[Dave]

Please see info provided by Atlassian 

[Dave · Accepted solution]

Thanks for the confirmation

You were right when you mentioned that these names are for teams. I explain more about Teams below:

 What are Teams
Teams are a group of users (Atlassian Accounts) that work together in a workspace. These Team Members might be from different Atlassian Orgs or Atlassian Sites. Teams are tied to users and not sites. This means that teams you are a part of will be visible to you on all the sites you work on. This is why you are able to @mention the teams you are part of on Confluence Pages.

I recommend that you review this below article to get a better understanding of Teams:

• What is an Atlassian Team
• Teams in Atlassian Cloud

Since Teams are a Global object they can be used across multiple sites.  Team Members will only be able to view content that they have been granted permission to see. This means they respect Confluence/Jira permissions and product access. For example, a viewer without access to a page the team has worked on will not be able to see the page listed here.

This article covers more about how you can @mention an Atlassian Team:

• Mention a person or a team

This explains why you are seeing these teams even though they are linked to another site.

With that said let me share with you a feature request that is suggesting a solution for this issue

• JRACLOUD-37386 Ability to restrict what Projects, users or groups appear in @-mention results

I encourage you to vote on this issue, add yourself as a watcher (if you would like to be notified of any updates on this feature request) and leave any feedback on the ticket for the product and development team. I have also added an internal comment to that feature request referencing this ticket.
Our Implementation of New Features Policy provides some more information on how Atlassian handles and prioritises new feature requests.

We covered a lot of information here. Honestly, it's pretty confusing but I hope this helped clarify what exactly is happening here. If you have any questions or concerns about this information. Please don't h

[Dave]

[JRACLOUD-37386] Ability to restrict what Projects, users or groups appear in @-mention results - Create and track feature requests for Atlassian products.

[John Funk]

Voted for it - thanks for sharing!

[Dave · Accepted solution]

Looking at the links above which were provided by Atlassian on my Potential bug ticket about  how 'teams' work in Jira - I'm not 100% convinced  with the explanation.

It mentions a lot of 'your' - which I consider my company, my Instance of Jira, not other peoples companies or other peoples instances of Jira.

I could not find anywhere documented where it mentions other companies instances of Jira are able to be notified in a Jira Note with "@"  

One link advises how you can see the 'teams'  that you are part of.
Because my JSM Instance is small 10 people, I have access to my own profile and the Admin My Profile - has no team
Admin profile has one team 

Looking at the Admin account to see who is in that team it has one person Admin with two people invited one being me that I don't know how to accept the invite  is old and the other of my ex manager who's account was removed- (deleted) because they are no longer working for us. - I would have assumed that the Jira application would have removed the invite when their account was deleted.

I've asked for a test procedure on how to test to without mentioning some random team from around the world, to ensure it is working as explained, which is.

Even though teams can be seen with the  @ in a jira note - those teams are not able to see my project and or ticket unless they have the permissions to see them.

Another concern is that my different customers from different projects maybe able to see who else is our customer, if by chance they were tagged in a Jira Note.