Force the customer to fill the SM Form in a given order

[Marco Hasenfratz]

Hi all,

is there a way to force the customer to fill the Service Management form in a given order. Like:

the second field is only selectabel after the first one is selected, aso?

Thanks in advance

Marco

[Dirk Ronsmans]

Hi @Marco Hasenfratz ,

This can be achieved but will require some development/apps.

An addon that could do this for example would be Scriptrunner. You can use the Behaviours of that to make fields on the request form read-only/visible when another field is changed/entered.

Another one could be ProForma (which was recently acquired by Atlassian) which can create dynamic forms where you can manage them without scripting.

I would suggest looking towards either one of those apps.

out of the box you won't be able to do this.

[Ammar Ahmed Butt]

Yes!!! it's really simple. Just open project settings then go to request type. Open that request and open request form. 

Go down and select required to "yes"

[Dirk Ronsmans]

but that won't make it a dynamic form..