Generate tickets via Email

[Support Team]

I am using Atlassian Service Management for ticketing. It is linked to my official ID, I want whenever an email is sent on that official email ID, a ticket shd be automatically generated in Jira, I did all the setting, however it doesn't seems to be working

[diva overwatch]

It sounds like the setup is mostly correct, but the issue might be with how the email is reaching Jira. Make sure the email is actually being received by the system and that the email address is correctly configured in your project settings. Also, check if the sender has the right permissions to create a request. Sometimes a simple test from a different email address can help identify where it’s getting stuck.

[Rilwan Ahmed]

Hi @Support Team ,

Welcome to the community !!

You need to first Manage permissions for sending email requests and adding other participants by email in  Customer permissions. i.e. keep Channel access to Open

You can also refer to "Add an external email address for receiving requests for more details