Hi
We have a jira servicedesk cloud instance for development purposes.
I have created a few Postman requests to test the API, which seems to be working well. However I cannot find a good JIRA Rest method to bind the servicedesk-API and the "regular" rest api together. The servicedesk methods use a servicedesk ID, which is used for getting servicedesks and customers etc.
Creating a new servicedesk however seems to be done by creating a new projct of the servicedesk type, in the "regular" rest API. That method does not return the servicedesk-ID needed for the servicedesk rest methods unfortunately.
Expanding all keys for a project doesnt seem to help, as I cannot find the servicedeskID anywhere in the project object models.
Using the paged method of the servicedesk rest-api will not help, as we will have thousands of projects in the final solution, so paging around and comparing properties will not be a viable solution.
Is there some property that can be expanded for a project to get servicedesk-ID, or how is it supposed to be connected?
It feels a bit odd that the servicedesk API has no create-new-servicedesk metod, and that the method to be used does not return the primary ID (servicedeskid) that you need for the other REST methods. Am I missing something here?
Best regards
Torbjörn