Getting SLA's off from Change requests

[Claudia Hesleden]

Hi there, 

Does anyone know if you can get SLA's to not be used on change requests but on all other tickets? 

BEst

Claudia 

[Jack Brickey]

yes. you can define the goals to exclude change requests. such as...

... and "request type" != "change request"...

[John Fedorczyk]

Hi and where would I add this?  In the SLA settings?

[Jack Brickey]

Hi @John Fedorczyk , yes Project settings > SLAs , click on the SLA of interest and then edit the goal and add to your current goal(s).

[John Fedorczyk]

Thanks Jack, I'll give that a try.  Thanks.