Getting an email notification when a new Jira Service Desk Ticket is created

[Tim Smith]

Hi guys,

New here, just wondering how I setup an email notification when a new ticket is raised in Jira Service Desk?

[Mohamed Benziane · Accepted solution]

Hello @Tim Smith 

In JSD you configure email via customer notification, notification scheme and even automation.

You access to this different notification in your project settings.

Hope this helps

[Tim Smith]

Thanks for this, still can't figure it out how to send an email notification 

[Tim Smith]

worked it out

[Tim Smith]

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