Getting double/triple notification e-mails

[China infrastructure]

Sometimes, we or customers can get double/triples notification e-mails for JIRA after creating the issue. They have the same contents.

we checked the outgoing email log, we we see below error:

[Keri]

Hey there! 

I understand that Jira occasionally sending out duplicate notifications and you are receiving read time out error in the logs.

It sounds like increasing the timeout value should help here.  Here is the KB article which mentions how to change the settings to avoid timeouts - Duplicated issue creation, comments or notifications we recommend incrementally increasing the value to see what works best in your environment.

We also have this troubleshooting guide for notifications: Notifications Troubleshooting which includes details of how to turn on debug logging if you continue to have issues after increasing this value.

Let me know how it goes! 

Cheers, 

Keri

[China infrastructure]

Thanks lot for your advice here, just changed the timeout value, we'll keen an eye on it.

thanks again

[Keri]

You're welcome, glad I could help! :)