Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Has anyone else seen the stale or false number of approvals being reported by the Help Portal?

Elizabeth Sardi
Elizabeth Sardi
Contributor
May 8, 2024

Hi!

I've noticed that when looking between the agent and customer help portal view that the number of approvals is different.  Basically, the agent view and filters are correct from a "waiting for approval / status" update, however, if I or several other users look at their queues from the help portal, it will show x number of approvals needed despite none being needed. 

Has anyone seen or know of a way to fix this bug? 

 

Thanks!

Answer
Watch
Like Be the first to like this
169 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.