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Has anyone had this problem? The request status or sharing option is not displayed in the portal

Karla Rivera
Karla Rivera
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December 22, 2023

The user/customer cannot view the status or share the request from the Jira service management portal. The portal site disappears, only the name, description and comments of the request can be seen.

   

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Jehan Bhathena
Jehan Bhathena
Community Champion
December 25, 2023

Hi @Karla Rivera ,

Can you share an image of the behavior mentioned? Perhaps that might help in identifying the issue that you've mentioned.

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