Help Centre Portal - Email

[Emmanuel.A]

When inviting a customer to you help centre portal, they receive an email to activate their account

I would like to customise that email that is sent to the user.

How can i do this?

Appreciate your help

[Kris Dewachter]

Hi @Emmanuel.A ,

There is an invitation email in the "Customer Notifications" settings of your Jira Service Management project. Is this the email you refer to ? If so, you can customize the email here.

If you are talking about another email (coming from Atlassian itself), I don't think you can customize that one.

Best regards,

Kris