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if custom field "urgency" is critical, i want to set my priority field to be critical& make read onl

if custom field "urgency" is critical, i want to set my priority field to be critical& make read onl

In one of my JSM project, I have a Urgency field with values critical, high, medium, low.

when urgency = critical i want to set priority to critical

urgency = high i want to set priority to critical

urgency = medium i want to set priority to medium

urgency = low i want to set priority to low

NOTE; We have ScriptRunner

1 answer

0 votes

Hi @sreeja pathapelly

You can use Behaviours functionality for this. As you are on DC Scriptrunner has wide range of customizations available.

You can refer below links to build your code.
https://library.adaptavist.com/entity/itsm-lab-2-form-value-and-read-only-behaviour
https://library.adaptavist.com/entity/control-field-selected-checkbox

Let me know If you also need help with script.

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