Canned Responses- use issue fields as viarables

[Jeffery Davis]

Hello all! I'm coming back to Jira after using it for a while a couple of years back. I noticed Canned Responses have been added as a built in function, however there doesn't seem to be any way to use Issue Fields as variables. Is this something that is maybe being worked on? For now I'm using a third party app to achive the same feature, but I'd happily use the built in feature if this was added.

[Samuel Gatica _ServiceRocket_]

Hi @Jeffery Davis 

I regret to inform you that this is not feasible. The canned response functionality has limitations regarding the fields that can be added to a variable.

Here are the variables you can choose from when creating canned responses:

Current user: The full name of the person inserting the canned response to reply to the customer.

Issue assignee: The full name of the team member assigned to work on the request. If there isn't one, it is left blank.

Issue key: The issue key (for example, IT-123).

Issue reporter: The full name of the user that reported the issue.

Issue resolution: The customer-visible resolution status of the issue.

Issue summary: The summary of the issue, or blank if there isn’t one.

Portal URL: The portal URL, which can be seen on the Portal settings page.

Request status: The customer-visible status of the request, as shown in the portal.

Request URL: The URL of the request in the portal.

Ref: https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/

Best regards

Sam